District Direct Public Benefits Call Center

Do you have a question for DHS ESA? The District Direct Call Center can answer questions regarding case and applications for SNAP, Cash, and Medical programs. Call Center Agents can also provide technical assistance using the District Direct mobile app or online portal and can connect you for SNAP interviews to the Virtual Eligibility Center. You can call us anytime 7:30 am to 4:45 pm Monday through Friday at 202-727-5355, TTY 711, or TDD 1-800-537-7699. Live wait/hold times are displayed in the dashboard below to help you decide the best time to call.

Please note: Call Center Agents answering the call will try their best to address your question, but you may experience additional wait time if your call is rerouted for additional support.